Frequently Asked Questions
Below are a number of frequently asked questions and some answers …. if you need more specific help or your question isn’t answer here, please contact PluginBuddy directly. All our products are licensed under the GPL, just like WordPress.
Can I upgrade from a Personal or Business Plan to the Developer Plan?
Yes, you can your plugin membership plan from the Personal or Business to the Developer for the price difference. Please contact us to arrange payment.
WordPress is a free content management system. Simply put, it makes creating and maintaining websites super easy through an online interface. Once it’s installed on your domain and web hosting, all you need is a compute and internet connection to edit your website. And if you know how to use Microsoft Word, then you can operate WordPress.
A Plugin adds features or functionality to WordPress. They are the bells and whistles.
What do I need to have in order to use a purchase plugin?
PluginBuddy makes plugins to be used in the free WordPress software platform. In short, in order to use one of our plugins, you’ll need:
- Web Hosting (Linux recommended but Windows is supported).
- The free WordPress software installed on your server.
Most popular web hosting companies offer a quick install of WordPress.
Here’s a web hosting company we refer clients to:
Click on the Purchase or Buy Now button, and you can pay through our secure online system via credit card or PayPal. Once payment is remitted, you’ll be sent a link to log in to your Member panel for download.
What are the details of your Membership Plans?
You can read details of our Membership Plans here.
What kind of support is offered with a purchased Plugin?
iThemes/PluginBuddy has an active support forum with several moderators ready to help answer your questions. This is the first and best place to receive support assistance with the purchase of your theme or plugin.
Premium support will include theme & plugin issues such as: bug fixes if any under normal operation, how to use basic plugin features, and regular updates with new WordPress versions under your membership year. In addition to the above, we also offer screencast tutorials to help explain the primary features in each plugin.
SUPPORT HOURS: iThemes/PluginBuddy actively responds to forum support requests during our normal business hours which are Monday-Friday, 8 a.m.-5 p.m. Central Standard Time.
Can these plugins work on WordPress.com?
No, our plugins are designed to be used for the self-hosted version of WordPress. [Back to Top]
Do you have any tutorials for using WordPress?
Yes, we offer an extensive WordPress video tutorials section. We also offer our Quick Start Guide to Using WordPress guide, which covers the basics tips and tutorials for using WordPress. [Back to Top]
We do not offer phone call consulting. This also enables us to keep our prices low for you the customer. We do however answer email as fast as possible and offer our extensive support forum.
Because of the nature of our plugins & themes — which are digitally delivered and non-tangible goods — we cannot offer refunds or chargebacks for purchases. Therefore, please read our FAQs carefully before purchasing your plugin or theme. You can email questions to us if you would like clarification or have any questions, comments, or concerns!
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Need WordPress Hosting?
For the do-it-yourself option, iThemes recommends HostGator. Excellent customer service, affordable prices.
Test Your WP Hosting
Quality & Security
ServerBuddy is our free WordPress plugin that allows you to diagnose quickly the quality of your hosting along with your WordPress security, among other things! Learn more about our FREE ServerBuddy plugin here.